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Submit a Service Ticket

Have a service need? Submit a ticket today.


Monday – Friday, 9AM to 5PM


1000A Pannell St, Columbia, Missouri 65201

Gravity is temporarily by appointment Only

To help slow the spread of COVID-19 and keep you and our team safe, we are temporarily by appointment only for all services including repair pickup and drop off.

If you are experiencing a critical issue, please call us at 573-443-1555.

Apple Repair

No matter what’s broke, we can fix it. Laptop, Desktop, iPhone, iPad, Apple Watch, Airpods; We’ve got you covered. For the moment, we are asking all customers to fill out a ticket in advance of coming in. Once you have completed the ticket, you will be directed to a page to schedule a private time to drop off your device for repair. Start by creating a ticket and following the prompts based on the device you need repaired.

Device Pickup

Have you been notified your device is ready to be picked up? No need to create another ticket please click the button to the right and schedule a private time to pick up your device. Please note, only use this if you are picking up your device. If you have a device in need of repair, please create a ticket to schedule an appointment.

Business Clients and Consults

If you’re a current business client of Gravity and need our assistance, please create a ticket using the private site you were provided or please schedule an appointment through your customer portal by clicking the button to the right. If you are a business in need of services or an individual in need of on-site, in-home consultation, please give us a call and we will be happy to arrange an appointment.